Privacy Policy

1. Who We Are

ixNest is operated by ixNest (UEN: 53326823X), a registered entity in Singapore. This policy explains how we collect, use, and protect your personal data in accordance with Singapore's Personal Data Protection Act (PDPA).

2. Data We Collect

We collect the following data when you use ixNest:

• Account data: Name, email address, phone number
• Property data: Listing details, photos, documents you upload
• Transaction data: Booking records, service selections, payment history
• Usage data: Pages visited, features used, device information
• Agent data: CEA registration number, agency affiliation, specialisations

3. How We Use Your Data

Your data is used to:

• Provide and improve platform services
• Process transactions and service bookings
• Generate property valuations and market insights
• Send transactional notifications (e.g., booking confirmations, OTP codes)
• Send marketing communications (only with your consent)
• Verify agent CEA credentials
• Prevent fraud and abuse

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: Payment processors, cloud hosting (Supabase), email delivery services
• Agents: When you explicitly request agent services, your contact details are shared with the selected agent
• Legal requirements: When required by Singapore law or court order

5. Data Storage & Security

Your data is stored on secure servers provided by Supabase (cloud infrastructure). We use encryption in transit (TLS) and at rest. Access to personal data is restricted to authorised personnel only.

6. Cookies & Analytics

We use essential cookies for authentication and session management. We may use analytics tools to understand platform usage patterns. No third-party advertising cookies are used.

7. Your Rights

Under the PDPA, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Withdraw consent for marketing communications
• Request deletion of your account and associated data

To exercise these rights, contact us at ixnest.sg@gmail.com

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain anonymised data for analytics purposes. Transaction records are kept for 7 years as required by Singapore regulations.

9. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or in-app notification. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related inquiries, contact our Data Protection Officer at ixnest.sg@gmail.com